Terms and conditions

ORDERING TOYS AND ROOM DECORS IN OUR STORE:

• Nearly all toys are custom-made and it takes few working days for us to complete an order.
• Expected Delivery Time is always stated in our first email to you .
• Delivery time depends on our current orders plus email co-operation with customer.
  
• We contact you as soon as you place an order in our shop and we get an email with confirmation.
• Mostly all toys are personalised - all details can be left in a comment box, or they can be agreed through email conversation.
• We can always supply a little gift card with your toy (free of charge). Please put it down  in the comment box if you need one.

• All wooden toys and kids decor are handmade from high quality wood.
• All painted items are covered with child safety paint finish.
• We use only certified low-toxin paints and stain with labels, which conforms to European Toys Safety Regulations. European standards are strickter than US Standards for safety and avoidance of chemicals.
• All toys are tested in our home by our kids, so we know that toys are sturdy and last for long.
• Even the toys are safety, never leave your child playing with toy unattended.

• Sewn items are made from high quality cotton fabrics (Oeko-Tex Standard 100 certificate - Product class I).
• Washable at 30 - 40 degrees with similar colours.
• Do not iron play mats as they are filled with thick wadding. Let them dry flat.

• If you are not happy with the toy you received, please contact us within 28 days.
• We will be happy to solve the problem if the toy arrived damaged or with the missing part.
• We do not take any responsibilities for damages caused by courier.