ORDERING TOYS AND ROOM DECORS IN OUR STORE:
- Nearly all toys are custom-made and it takes few working days for us to complete an order.
- Expected Delivery Time is always stated in our first email to you .
- Delivery time depends on our current orders plus email co-operation with customer.
- We contact you as soon as you place an order in our shop and we get an email with confirmation.
- Mostly all toys are personalised - all details can be left in a comment box, or they can be agreed through email conversation.
- We can always supply a little gift card with your toy (free of charge). Please put it down in the comment box if you need one.
Wooden Toys & Room Decor- All wooden toys and kids decor are handmade from high quality wood.
- All painted items are covered with child safety paint finish.
- We use only certified low-toxin paints and stain with labels, which conforms to European Toys Safety Regulations. European standards are strickter than US Standards for safety and avoidance of chemicals.
- All toys are tested in our home by our kids, so we know that toys are sturdy and last for long.
- Even the toys are safety, never leave your child playing with toy unattended.
Sewn Items
(Teepee, Playmats, Bunting)- Sewn items are made from high quality cotton fabrics (Oeko-Tex Standard 100 certificate - Product class I).
- Washable at 30 - 40 degrees with similar colours.
- Do not iron play mats as they are filled with thick wadding. Let them dry flat.
Refunds
- If you are not happy with the toy you received, please contact us within 28 days.
- We will be happy to solve the problem if the toy arrived damaged or with the missing part.
- We do not take any responsibilities for damages caused by courier.
Please note: All of our items are handmade (not mass produced) making each toy unique - minor variants or imperfections may occur. As with all things handmade, this is what makes them so beautiful :)